Return Policy

To qualify for a return, your item must be in new, unused condition. Please obtain return authorization and ship the item back within 30 calendar days after it was delivered to you. For orders delivered in separate shipments, each item’s return window begins on its delivery date.

Email [email protected] with your:

• Order number.
• Product name and quantity you wish to return.
• Delivery date.
• Reason for the return.

Our team will review your request and provide authorization and return shipping instructions for eligible items. Returns must be sent by mail or shipping carrier to the address provided with your authorization.

Please package your item securely and retain your tracking information. Do not ship an item back before receiving approval. Returns sent without prior authorization will not be accepted.

For returns because you changed your mind, no longer need an item, or ordered the wrong item:

• Return shipping and label: The cost of the return label will be deducted from the refund.
• Restocking fee: There is no restocking fee beyond the customer's responsibility for paying for the return postage.
• Original shipping charges: In some limited conditions the original shipping charge may be deducted as well.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact [email protected] promptly. Include your order number, a description of the issue, and photographs when applicable. Keep the item and packaging while we review the issue and provide instructions.

Return shipping for confirmed damaged, defective, or incorrectly supplied items: The customer will not be held responsible for the cost of shipping in any situation, like damaged, defective, or incorrect items.

After we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 3-4 business days after we receive your return, subject to the shipping and fee terms above.

Your bank or payment provider may require additional time to post the refund.

Questions or concerns

For help with a return, refund, or order concern, email [email protected].