Need to submit a prescription for an order? Start by contacting Balego with the product name and your order number, if you have one. Ask for prescription-submission instructions before sending medical documents.
How to submit your prescription
1. Identify the product and order
Have the product name, model, or SKU and selected option available. If you have already checked out, include your order number when requesting help. If someone else placed the order for you, explain that the purchaser and patient have different names.
If you have not ordered yet, ask us to confirm the submission steps for the product you plan to purchase.
2. Request submission instructions
Contact our customer service team and say that you need to submit a prescription. Use your initial message to identify the order or product; please do not paste your prescription or medical history into the general contact form.
Ask which document-delivery method to use and whether any product-specific information is needed. If your prescriber’s office will send the prescription, have the office obtain the same instructions so the document can be associated with your order.
3. Prepare a complete, readable copy.
Check the following details before submitting your document. This checklist helps prepare your submission; additional information may be needed for a particular item.
| Detail to check | What to look for |
|---|---|
| Patient identification | The patient’s name is clearly visible. |
| Prescribed item | The device or supply is identified clearly enough to match the requested product. Include the model when specified by the prescriber. |
| Prescription date | The date is visible and has not been cropped out. |
| Prescriber information | The prescriber’s name, signature, and office contact details are readable. |
| Quantity or other directions | Any quantity, accessories, or instructions included by the prescriber remain visible. |
| Document completeness | All relevant pages are included, with no cut-off edges, glare, or unreadable sections. |
Keep your original prescription. If information is missing or incorrect, ask the prescriber’s office to correct it; do not change the prescription yourself.
4. Send the document using the provided instructions.
Use the submission method confirmed at the bottom of this page and include the order reference as instructed. Send only the documents requested for your order. Do not include unrelated medical records, Social Security numbers, or payment card details.
5. Confirm the next step for your order.
If you need confirmation that a document was received, contact us with your order number and the date and method of submission. Ask whether anything else is needed and confirm the shipping status separately. Sending a prescription or receiving an order confirmation does not, by itself, confirm that prescription review is complete or that the order has shipped.
Match the prescription to the product.
Ordering details differ between products. Use the product page to confirm the exact item, and ask for help when the prescription and selected product do not clearly match.
If something needs clarification
| Situation | What to do |
|---|---|
| The document is blurry or incomplete. | Prepare a clearer, complete copy and follow the submission instructions you received. |
| The prescribed item differs from your order. | Contact Balego before changing the order; ask the prescriber to clarify the intended item when needed. |
| The patient and purchaser have different names. | Tell customer service so the document can be matched to the correct order. |
| You have an older prescription or a previously submitted one. | Ask whether that document can be used for the current order before relying on it. |
| You do not have the required prescription. | Contact an appropriately licensed healthcare professional about whether the product is suitable for you. |
| You are purchasing for a clinic or professional practice. | Identify your organization and intended purchase when requesting ordering instructions. |
Prescription and insurance paperwork
A prescription submission does not establish insurance coverage or guarantee reimbursement. If you intend to seek insurance payment, confirm the requirements with your plan and ask about available purchase documentation before ordering.
For explanations of prescriptions, letters of medical necessity, and related forms, see our Prescription, Assignment of Benefits & Letter of Medical Necessity Guide.
Protecting your information
Keep prescriptions and personal medical details out of product reviews, public questions, and social media comments. Obtain submission instructions before sending documents, and use only the destination we confirm for your order. Read our Privacy Policy for information about personal data practices.
Need help with prescription submission?
Contact Balego for prescription-submission instructions. Have your product name and order number ready so we can help you identify the next step.
