Ordering physical therapy or medical supplies from outside the United States? We offer international shipping options for eligible products, with rates available through our cart and personalized quotes from our customer service team. We help clinics, healthcare professionals, and individuals review orders for destinations around the world.
Whether you need replacement electrodes, rehabilitation supplies, or a specific therapy device, start with the exact items and delivery address. International availability depends on the product, destination, carrier service, and applicable restrictions.
Two ways to get started: Check international shipping in your cart or request a custom international shipping quote.
For a custom request, our international customer service team will email you a quote within 24 business hours. Customs duties are the customer’s responsibility.
How to get an international shipping quote
Check shipping options in your cart.
Add the products and quantities you want from our medical and physical therapy supply catalog. Open your cart and enter the destination information requested by the shipping calculator to see the available methods and charges for that order.
Use the final delivery address, not just the country. Changing the destination, package quantity, or products can change the shipping options. If the cart does not show a method, send us the items and address through our contact form so we can review the request.
Request a personalized quote.
A custom quote is useful for clinic restocking, multiple-product orders, larger equipment, or destinations that need additional review. Include the following information so we can evaluate the shipment without unnecessary back-and-forth.
| Information | What to send |
|---|---|
| Products and quantities | Product links or SKUs, exact model or size, package quantity, and the number of packages you need. |
| Delivery address | Recipient or organization, street address, city, province/state/region, postal code if used, and country. Identify a residential or business address. |
| Contact details | Your email and the recipient's telephone number, including the country code. |
| Timing and preferences | Your requested arrival date and any carrier preference. A requested date is not a confirmed delivery commitment. |
| Order-specific requirements | Tell us about required import paperwork, a purchasing quote for your clinic, or any unusual receiving arrangements. Do not include payment-card numbers or patient medical records. |
The 24-business-hour response window refers to your quote, not dispatch or delivery. Our customer service hours are Monday through Friday, 10:00 AM to 3:00 PM U.S. Central Time. We are closed on weekends.
USPS and DHL international shipping
Our most common international shipping carriers are USPS and DHL. The available choices depend on the contents, package size and weight, destination address, and current service conditions.
| Option | What to compare | Important distinction |
|---|---|---|
| United States Postal Service (USPS) | The specific postal service offered, shipping charges, tracking provisions, and destination availability. | USPS availability varies by destination and contents. A country may have a temporary service suspension. |
| DHL | The named DHL service, quoted charge, estimated transit, tracking, and any applicable surcharges. | Use the actual service quoted for your address. A global carrier network does not make every product or route eligible. |
There is no single carrier that is always the least expensive or fastest for every order. Compare the services actually displayed in our cart or included in your quote. For current disruptions, review USPS international service alerts and the service updates on DHL’s U.S. website.
Shipping charges, customs duties, and import taxes
International shipping is quoted separately from our free standard U.S. shipping offer. Paying for transportation does not necessarily pay the charges assessed when goods enter another country.
Customs duties are the customer’s responsibility. Budget for any applicable import taxes, such as VAT or GST, and customs clearance or carrier-handling fees as well. Read the quote for what is included; do not assume every destination charge is prepaid.
Import charges depend on the destination’s rules and the goods involved. DHL’s explanation of duties and taxes distinguishes shipping costs from these charges and explains why product value, classification, and country of origin matter. Being shipped from the United States does not automatically mean a product was manufactured in the United States.
Before purchasing, confirm any local import requirements with the relevant customs authority, regulator, or customs broker. A shipping estimate is not confirmation that a regulated product is authorized for purchase or use in your country. All orders remain subject to applicable export and import requirements.
Which products can be considered for international orders?
Our catalog includes electrotherapy devices, replacement pads, iontophoresis supplies, contact media, and exercise products. Use the links below to identify the exact item for your request. Listing a product here does not guarantee that it can ship to every destination.
| Shopping category | Confirm before requesting the quote. |
|---|---|
| TENS, NMES, and FES replacement electrodes | Pad size, connector, package count, and device compatibility. A similar-looking pad is not necessarily the same item. |
| NMES and EMS devices | Exact model, included accessories, battery type, input-voltage requirements, plug configuration, and any destination-specific purchase requirements. |
| Iontophoresis supplies | Named model and quantity. We supply the delivery device; the prescribed medication and treatment directions must be arranged separately. |
| Conductive gels and contact media | Exact formulation, bottle size, or case quantity, and any documentation requested by the carrier or importing authority. |
| Resistance bands and rehabilitation exercise supplies | Resistance, material, dimensions, and package quantity so the quote covers the intended products. |
For iontophoresis purchases, our first-order patch guide explains what comes with the device and what must be arranged separately. For other equipment, ask about warranty service and the correct power configuration for your destination before ordering.
Tell us about batteries, liquids, or other contents requiring special review. USPS international shipping restrictions illustrate why the carrier must check both the contents and the destination. Contact us before ordering oversized or heavy equipment that may need a shipping arrangement beyond the cart’s parcel options.
International destinations: request a country-specific quote
We welcome international shipping inquiries for the destinations below. Include your city and postal code, where applicable, so we can check the actual address.
This is a quote-request directory, not a guarantee of current service. Some listed destinations may have suspended routes, restricted service, or requirements that prevent us from accepting the order. A country’s inclusion does not override carrier restrictions, export controls, or local import requirements. We can confirm availability only after reviewing the proposed shipment.
North America, Central America, and the Caribbean
Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago.
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, and Venezuela.
Europe
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, and Vatican City.
Asia and the Middle East
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Georgia, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, and Yemen.
Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, and Zimbabwe.
Oceania
Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu.
Do not see your destination? Send us your country, delivery address, and product list. We will review whether an eligible shipping option can be quoted.
Delivery timing and tracking
Ask for the estimated dispatch timing and carrier transit estimate separately. Product availability, customs processing, local delivery conditions, and service disruptions can affect the arrival date. A quotation response is not a shipment confirmation, and an estimated transit period should not be treated as a guaranteed arrival date.
Check which tracking features are included with the quoted service. After dispatch, use the carrier and tracking details supplied for your shipment. Respond promptly if the carrier requests import information or payment. Contact us with your order number if you need help identifying the shipment or understanding the next step.
International clinic and bulk orders
For a clinic, hospital, school, or rehabilitation business, send the entire intended order rather than requesting a separate estimate for each item. Ask us to review the quantities and available shipping arrangements together.
Our bulk-purchasing guide for clinics explains how to compare package counts and inventory needs. For an international order, compare the merchandise total, quoted freight, and applicable destination charges—not only the price of one package. Larger orders do not automatically reduce the total cost or qualify for domestic free shipping.
International ordering questions
Can I order from Canada, the United Kingdom, Australia, or New Zealand?
You can request shipping options for these destinations through our cart or contact form. We still need the exact products and delivery address to confirm availability. The same process applies to the other countries in the directory.
What should I do when no shipping method appears?
Send us the product links, quantities, and complete destination address. We will check whether a manual quote is possible. A missing rate is not a promise that another carrier can accept the shipment.
Does international shipping include medication?
Do not assume that purchasing a therapy device includes a medication. For IontoPatch, we supply the delivery device; prescribed medication and treatment directions must be arranged separately. Product and destination requirements still apply.
Can I return an international order?
Review our return policy before purchasing and contact us for approval and instructions before sending anything back. Ask about the return-shipping arrangement and any destination charges; do not assume that customs duties or taxes will be refunded with the product.
Get help with your international order.
We are a family-owned medical therapy supplier based in Northeast Minneapolis, with more than 40 years of experience serving rehabilitation professionals and individuals. Learn more about our company and product focus.
To get started, check the shipping options in your cart or contact our international customer service team with your items, quantities, and delivery address. We can help clarify the product and shipping information before you place the order.
U.S. toll-free: 1-800-322-2781 For calls from outside the United States: +1 612-789-8789 Customer service: Monday–Friday, 10:00 AM–3:00 PM U.S. Central Time.
© Balego Inc.
